AMS - Support

General

AMS was created and is maintained by just two people, and both of whom have other commitments. Thus all support is offered on a best effort basis and we cannot commit to an SLA (Service Level Agreement). We prefer to offer support via email using the phone only when neccessary and aim to provide useful email responses within 24 hours.

Trial version support

Licensed version support

With the purchase of an AMS license comes 12 months free support from the date you first obtained AMS. Thus if you purchased at the end of the 3 month trial period you're entitled to 9 months more support. If you purchase without a trial you'll get the full 12 months.

Whilst we prefer to answer all support queries by email we also understand that there will be occasions when phone conversation will be required. When you purchase a license we'll supply two contact numbers to call if you feel the need.

If you wish to continue to receive support after the end of the 12 month period then we ask you to purchase a support contract. By doing so you will continue to obtain direct access to the developers of AMS as well as access to software updates. Contact us for a quote.

Not Supported

AMS support is for AMS only. We cannot undertake to support any related software. This includes, but is not limited to; SMS/paging system, sendmail, syslog, syslog-ng, Java, etc....

Should you require assistance on any such matter then we can offer this on a time & materials consultancy basis.